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"Eveything was clean. Lady staff at the front desk was very nice and helpful. "

"The place was clean, there were very nice little touches, like one complimentary drink per person, one complimentary marshmallow kits per person and a simple but very nice continental breakfast. The staff is what sets the place apart. Very friendly and on the last day my car would not start and they went out of their way to secure jumper cables and get my car stared to head back down the mountain. "

"Clean, large room w/ mountain view. Nice indoor pool and hot tub, great for kids."

"Clean room, great location and amazing staff."

"Great location. Friendly staff, Clean hotel Breakfast was good!! Would stay again "

"Overbooked double queen rooms, then didn't offer anything to compensate for their mistake. Manager was rude and condescending when asked how we could make our situation work. He offered no solutions, other than to make my 17 year old athlete to sleep on the floor. Housekeeping didn't refill items requested, and when asked for those items waa told Housekeeping waa busy and i would need to get the items from the front desk. All amenities were under construction and had to walk to another casino to use their amenities yet waa charged a substantial "resort". Would NEVER stay at this hotel again!"

"NO ME GUSTO ESTE HOTEL , POR MENTIROSOS , YO RESERVE UN CUARTO CON VISTA A EL LAGO ,Y ELLOS ME DIERON CON VISTA A UN CASINO HARRAH'S Y FUI A RECLAMAR AL MOSTRADOR Y ME DICE QUE LAS AVITACIONES YA ESTABAN TODAS OCUPADAS, EN TOSES DE QUE SIRVE RESERVAR CON 3 O 4 MESES ANTES Y PAGAR EXTRA 💰 DINERO POR UNA VISTA AL LAGO SI A EL HOTEL NO LE IMPORTAN SUS HUÉSPEDES, LA RECEPCIÓNISTA ME CAMBIO DEL PISO 9 AL 16 Y A HORA MEDIO CON VISTA AL BOSQUE ,ESTO FUE PARA MI UNA BURLA POR PARTE DEL PERSONALY DEL GERENTE , SOLO ME ROBARON EL DINERO QUE PAGUE DEMAS POR LA VISTA AL LAGO , ( RATEROS) TAMBIEN LA LIMPIEZA NO ES MUY BUENA Y EL JACUZZI ESTABA CERRADO Y A ESO LE LLAMAN HOTEL DE 4 ESRRELLAS, LA VERDAD NO LO RECOMIENDO POR NADA DEL MUNDO YA QUE UNO VA A PASAR UNOS DIAS PARA DESCANSAR Y NO PARA HACER CORAJES, CREO QUE APRENDI MI LECCIÓN EN JAMAS VOLVER A RESERVAR EN ESTE HOTEL DE LAKE TAHOE LLAMADO BALLY'S RESORT BASURA DE LUGAR .. (TENGO CON MIGO LAS 2 FOTOGRAFÍAS DE CADA CUARTO) "

"Everyone was very nice and things were clean, but it was under construction. So we still had so pay a “resort fee” but didn’t have access to a fitness center, there was no housekeeping, and no tv. "

"It was hair under the covers,night stand wasnt clean the glass sliding door for the shower wasnt working"